Frequently Asked Questions

Yes, we prioritize the safety of your belongings and provide comprehensive insurance coverage throughout the entire moving process. This means that in the unlikely event of any damage or loss, you are protected. We encourage you to discuss your insurance options with our team to ensure you have the coverage that best fits your needs and provides you with peace of mind.

Absolutely! We offer professional packing services as part of our moving solutions. Our experienced team can assist you in packing your belongings securely, using high-quality materials to protect your items during transit. We handle everything from fragile glassware to large furniture, ensuring that everything is packed efficiently and safely. If you prefer to pack yourself, we can also provide packing supplies and guidance.

To ensure a smooth and organized moving process, we recommend booking your move at least 2-4 weeks in advance. This allows us to allocate the necessary resources and schedule your move according to your preferred date and time. If you have a specific timeframe or require last-minute arrangements, please contact us, and we will do our best to accommodate your needs.

Yes, we offer flexible scheduling and can accommodate moves on weekends and holidays based on availability. We understand that moving is often a significant event, and you may have specific timing needs. Our team will work with you to find a suitable time that fits your schedule, ensuring that your move is as convenient as possible.

We offer a comprehensive range of removal services designed to meet your unique needs. This includes house removals for families and individuals, office relocations for businesses, furniture removals for large or small items, specialized piano moving services, and flexible man & van options for smaller loads. No matter the size or complexity of your move, we have the expertise to handle it all with care and efficiency.

Yes, we understand that plans can change. If you need to adjust your moving date, please notify us as soon as possible. We will do our best to accommodate your new schedule, depending on availability. We recommend reaching out at least 48 hours in advance for changes to avoid any potential fees.

We accept a variety of payment methods for your convenience, including credit and debit cards, bank transfers, and cash. We strive to make the payment process as seamless as possible. Please contact us for details on payment options that work best for you.

A deposit is typically required to secure your booking, with the remaining balance due on the day of your move. We will discuss the payment schedule during the booking process so you’re fully informed. If you have specific payment preferences or concerns, please let us know, and we will do our best to accommodate them.

We believe in transparency when it comes to pricing. While we provide detailed quotes that outline our standard rates, additional fees may apply for services such as packing materials, extra labor, or moves that require special handling (e.g., stairs, long carries, etc.). We’ll make sure to discuss any potential extra costs during the estimation process to ensure you have a clear understanding.

If you need to cancel your move, please inform us as soon as possible. Our cancellation policy typically allows for a full refund of your deposit if you cancel within a specified time frame (usually 48-72 hours before your scheduled move). After this period, a cancellation fee may apply. We recommend reviewing our cancellation policy during the booking process for specific details.

While we recommend scheduling in advance, we understand that emergencies can arise. We do our best to accommodate last-minute moves, depending on availability. If you find yourself in need of immediate moving services, please give us a call, and we’ll work to assist you as efficiently as possible.